FAQ

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1. Why can’t I edit my cards?

2. Can I embed other files?

3. How can I work together with someone on my board?

4. Why is the bill from Digitalgrad UG?

5. How may I duplicate a whole structure for my customer?

6. Can I operate coloom with the keyboard?

7. How secure is my data?

8. How much storage is available to me?

9. How can I sell a board to someone?

10. Can I customize Coloom to have my logo and colors?

11. Can I use Coloom without an Internet connection?

12. What does Coloom cost?

13. How can I embed a Coloom board on my website?

14. What is the difference between the editing mode and the presentation mode?

15. How do I get a large format board on paper?

 

1. Why can’t I edit my cards?

2 possible causes:

  1. The board cannot be edited in presentation mode. Switch to the edit mode:
  2. You can edit a board if you are the owner or the board was shared with you with edit rights. If you only have read rights, you cannot edit the board.

2. Can I embed other files?

  1. In Edit Mode, click on the plus for a new card:
  2. Click on the paper clip to attach an attachment:
    Fill out the card and double-click on the card to add the attachment.

3. How can I work together with someone on my board?

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4. Why is the bill from Digitalgrad UG/Paddle.com?

Example:

Coloom is a product of Digitalgrad UG. The payment service provider for Digitalgrad UG is Paddle.com Market Ltd from England. This company does the accounts receivable management for us and acts towards you as invoice sender and payment recipient.

You can see which Coloom product you have purchased in the invoice item:

 

5. How may I duplicate a whole structure for my customer?

  1. Click on the 3 points in the top right corner of the card that you want to duplicate:
  2. Select the “Duplicate” function from the context menu:
  3. A complete duplicate with all substructures is created to the right of the original card:

6. Can I operate coloom with the keyboard?

In the editing mode the normal key combinations are supported. Additionally, when creating new boards, you can use the Tab key to switch from a created board to the board with the ‘+’ and then use Tab to select the board type and Return to confirm the selection.

7. How secure is my data?

We run our servers at a specialized hoster based in Germany. Our colocation centers in Germany and Finland are certified according to ISO 27001 and thus meet international security standards.

Our network is protected against external attacks according to the latest recognized methods. The security measures are constantly monitored, tested with the latest hacking software and updated.

8. How much storage is available to me?

The used storage space consists of the data volume you need for the actual cards, images in the text editor cards and your attachments.

In the Free tariff, 500 MByte and in the Personal tariff, 1 TByte of memory is available to you.

9. How can I sell a board to someone?

Please make a contract with the buyer for the use of your Coloom Board. Once this agreement is signed on both sides and the agreed amount has been paid, you use the share function with the “send” option to transfer a full copy of the board to the buyer. The buyer will also become the new owner of the board.

10. Can I customize Coloom to match my company logo and colors?

An adaptation to your corporate design is possible through us. Please contact us for this purpose.

11. Can I use Coloom without an Internet connection?

Coloom only works with an Internet connection. This does not have to be high performance for normal use. A connection via a mobile phone is also sufficient.

12. What does Coloom cost?

Please find the pricing here.

13. How can I embed a Coloom board on my website?

  1. Screenshot
    Take a screenshot of your board and insert it into your website.
  2. PDF
    Make a PDF export from your board and embed the PDF into your website.

14. What is the difference between the editing mode and the presentation mode?

In edit mode you can edit cards, move cards and create new cards. In presentation mode, editing is not possible and some controls for editing are hidden.

15. How do I get a large format board on paper?

Please make a PDF export and print the file on an appropriate device or use a print service provider to print the PDF in large format.